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MTN Ghana’s MobileMoney Limited (MoMo) has issued an official response following a viral social media post by a distraught customer who reported losing over GH¢11,000 from her MoMo account under mysterious circumstances.
According to the lady, the incident occurred earlier during the weekend when her mobile money wallet was allegedly compromised, leading to the unauthorized withdrawal of the funds. In her online video, she expressed deep frustration and disappointment, publicly calling out MTN Ghana and accusing the telecom giant of negligence.
Shortly after her claims gained traction online, the customer revealed that she was contacted by MTN and asked to visit one of their offices to assist in ongoing investigations. Following her visit, MTN Ghana released a statement attributing the incident to social engineering tactics commonly used by fraudsters.
The statement from MobileMoney LTD clarified:
“Our findings suggest that this was a case of social engineering, where a person unknowingly shares sensitive information (i.e., One-Time Password (OTP), One-Time verification link, and PIN) with fraudsters.”
MTN strongly cautioned customers against disclosing confidential information to anyone, including individuals claiming to be MTN agents or officials.
“Remember: Never share your PIN or OTP with anyone, not even someone claiming to be from MTN,” the release emphasized.
While the company has not directly addressed whether the lost funds will be refunded, it reiterated its commitment to safeguarding customers’ transactions and urged Ghanaians to remain vigilant against MoMo fraud.
