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The United States Embassy in Accra has announced a significant change in its visa services operations, effective August 26, 2024. The Embassy will transition to a new visa services provider, details of which will be available on the U.S. Embassy website. Consequently, access to the current visa service provider’s website and services will cease on August 16, 2024.
During the transition period from August 16 to August 26, applicants will not be able to make new visa appointments, cancel or reschedule existing appointments, or access customer service. However, all current non-immigrant visa interview appointments remain valid.
Key Information for Visa Applicants
Interviews Scheduled on or Before August 16
Applicants can continue to access their accounts at ustraveldocs.com to review appointment details and contact customer service as necessary. No further action is required.
Interviews Scheduled Between August 16 and August 26
Applicants must print their appointment confirmation letters before August 16. They will not be able to cancel or reschedule appointments or access customer service during this period. It is strongly encouraged to attend the scheduled interviews. If an applicant fails to appear, instructions for rescheduling will be available after August 26.
Interviews Scheduled for August 26 or Later
Applicants must print their appointment confirmation letters before August 16. Beginning August 26, they will need to create new user accounts on the new visa services website to manage their appointments and contact customer service.
Action Required for Different Applicant Groups
Applicants Who Have Paid the Visa Fee but Not Scheduled an Interview
It is advised to schedule visa appointments as soon as possible and follow the instructions based on the interview date.
Applicants Planning to Travel in August or September Who Have Not Paid the Visa Fee
It is recommended to pay the visa fee and schedule appointments immediately, noting that slots are limited. If unable to schedule before travel, consider waiting until after August 26 to begin the visa process.
Applicants Planning to Travel After September Who Have Not Paid the MRV Fee
It is suggested to wait until after August 26 to start the visa process.
Important Dates
August 16: Last day to access ustraveldocs.com for fee payments, scheduling appointments, and contacting customer service.
August 21: Last day to drop off documents at Premium Delivery locations.
August 23: Last day to drop off documents at locations in Ghana for delivery to the Embassy.
August 26: Launch of the new visa appointment website. Fee payments, appointment scheduling, and customer service will be available, along with new document drop-off and pickup locations.
The U.S. Embassy emphasizes the importance of understanding the specific visa requirements and ensuring all necessary steps are completed promptly to avoid any disruptions during this transition period.
